Bridging the gap between complex technical platforms and high-volume media execution. 10 years in Web3, 5 years running support ops at Edge, and 5 years managing a freelance video production agency.
Architected the migration of entire support ticketing architectures (Freshdesk to Zendesk to Intercom). Developed over 750 workflow automations and macros, drastically reducing inbound ticket volume while leading a cross-functional team of 4+ agents.
Operated an independent video production and event services business. Managed all high-touch client relations (weddings/events), deliverables tracking, and subcontractor hiring. Single-handedly configured and managed mobile point-of-sale systems, processed live sales transactions, and delivered rapid turnaround on on-site media edits.
Managed confidential client files and relationships, ensuring strict compliance to secure essential program funding. Developed and implemented individualized enrichment programs, providing compassionate direct care and fostering long-term success for clients.
Zendesk, Intercom, Freshdesk, Workflow Automations, AI Macros & Full Bot Implementations, CRM Migrations, ATS
Tools & AI: Asana, Google App Scripts, GitHub, AI Agents (Cursor, Claude)
Adobe Premiere Pro, DaVinci Resolve, FL Studio, Audio Engineering
dApps, Fiat-to-Crypto Onramps, Transaction Troubleshooting, Key/Mnemonic Recovery
Currently seeking opportunities in Tech Operations, FinOps, and Entertainment/Media.